Terms and
Conditions
Payments Accepted
PayMate - Use your Visa or Mastercard
credit card for a quick payment, no registration needed, quick and
easy. Goods are shipped to the payer details. For Australian and New
Zealand customers only. No PO Box.
Please note that PayMate charges a small processing fee
for every transaction, please check out www.paymate.com.au for more
details.
Direct Deposit (Internet Transfer) -
Accepted by Australian and International customers.
Money Order - Australia Post Money
Order
Bank Draft - A Bank Drafted cheque from
an Australian Bank Teller.
_________________________________________________________________________________________________________________________
**Night Vision**
Australian
Investigation Agency has a no Export policy for Generation II III IV
Night Vision Devices (NVD's).
**Night Vision EUAC - (End User
Assurance Certificate)**
Some of the products that you require,
specifically 2nd and 3rd generation Night Vision equipment are being classified
as dual-use goods (applicable for both consumer and military needs). The
multilateral Wassenaar Arrangement as well as Export and Import Permits Act of
Canada govern exports of such products. These were established with regards to
dual-use goods and technologies in order to enhance regional and international
security and stability. Therefore an official assurance is required about the
final use of Image Intensifying Night Vision Equipment.
It is policy of
Australian Investigation Agency that customers who purchase Generation II III IV
Night Vision Devices complete a customers End User Assurance Certificate issued
by us, the EUAC identifies the product details purchased including IIT (image
intensifier tube) generation (birth certificate), serial number, and an
assurance that the product will not be exported from Australia without the
authorization of the appropriate governments (Australian and Canadian). The EUAC
must be certified.
Night Vision orders from will be processed upon receipt of
payment & EUAC
Generation 1 & 1+ Night Vision Intensifier Tubes are
unrestricted.
__________________________________________________________________________________________________
**Refund
Policy**
PLEASE CHOOSE CAREFULLY. We do not normally give
refunds just because you change your mind. In situations where we will accept
refunds for these reasons there will be a 25% re-stocking fee. Original PROOF OF
PURCHASE IS REQUIRED.
__________________________________________________________________________________________________
Shipping:
Australian Investigation Agency will ship
your order at your cost after payment is received, except during busy holidays
and rush periods. goods in stock will usually be shipped within up to 2 weeks,
orders that require manufacture or modification of an item may require longer.
We will maintain a high level of effort to ship your purchase to you ASAP, but
cannot and will not be held responsible for late arrival of orders due to
shipping delays. We no longer ship to a PO Box number.
Overseas Ordering : Australian Investigation Agency chooses EMS
International Courier Service. Maximum weight sent overseas is 2 Kilogram
__________________________________________________________________________________________________
Warranty:
Australian Investigation Agency will honor our warranty for the agreed
period providing the primary requirement of general care has been maintained.
Many items have different periods from 3 months to 2 years depending on product.
Please call this office for warranty info on a particular product. 07 3814 5114
__________________________________________________________________________________________________
Government
approval:
We sell all our products legally in Australia, some
may not be approved for use in certain situations, you should seek legal advice
in your local area for the specific product required.
Goods marked NO EXPORT
are only authorized for use in Australia and must not be re-exported overseas by
purchaser without proper government approval - see Night Vision above.
__________________________________________________________________________________________________
DISCLAIMER:
The items offered by Australian Investigation Agency are only intended
for use in a legal manner. It is the sole responsibility of the purchaser (and
not Australian Investigation Agency) to ascertain and obey all laws, which apply
to the possession and use of any item from Australian Investigation Agency.
Please consult Local, State and Federal Laws before placing an order. By placing
an order, the purchaser represents that he/she is of legal age and that products
ordered will only be used in a lawful manner. The purchaser agrees that he/she
will not use or allow others to use any item from Australian Investigation
Agency in an illegal fashion. The purchaser further agrees to hold Australian
Investigation Agency harmless for claims, actions, and legal and/or court fees
brought against him/her in connection with any use of products ordered from
Australian Investigation Agency. Australian Investigation Agency, the business,
or any members of its staff, disclaim any responsibility and/or liability for
any wrongful or unlawful acts committed by the purchaser with items from
Australian Investigation Agency and misused as such.